At egames99, your privacy is our priority. This Privacy Policy transparently explains how egames99 collects, stores, uses, and protects the personal information of our Malaysian players. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards in the online casino industry.
Important Note: By using the egames99 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please stop using egames99 and contact us to close your account.
Egames99 ("we", "the egames99 platform") values the privacy of every player who registers and uses our services at https://egames99.ws. This Privacy Policy outlines our data protection practices and complies with Malaysia's Personal Data Protection Act 2010 (PDPA) as well as international online gambling industry standards.
This Privacy Policy applies to all personal data collected by egames99 through:
The data controller for personal information collected through the egames99 platform is the company operating the egames99 platform. If you have any questions regarding this Privacy Policy, please contact egames99's Data Protection Officer at [email protected].
Egames99 collects various types of personal information for platform operations and to meet regulatory requirements. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / Passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Payment method (Touch 'n Go, GrabPay, DuitNow, FPX), transaction records | Required |
| Security Information | Username, password (encrypted), and security questions | Required |
| Supporting Documents | MyKad copy, bank statements for KYC verification | Required during verification |
When you browse or use the egames99 platform, our systems automatically record the following information for security and service improvement purposes:
Egames99 uses your personal data solely for legitimate purposes, which are clearly stated as follows:
Egames99 will not sell your personal data to any third party. However, in certain limited and necessary circumstances, egames99 may share your data with the following parties:
Egames99 works with trusted third-party service providers to operate our platform, including:
Egames99 may be required to disclose your personal information to the following parties when mandated by Malaysian law:
In all of the above sharing scenarios, egames99 will ensure that only the minimum necessary data is shared and that all recipients are bound by strict confidentiality agreements or legal obligations to protect your data.
The security of egames99 players' personal data is our top priority. egames99 implements multiple layers of the following technical and operational protections:
The egames99 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The following are the types of cookies used by egames99:
These cookies are essential for the core functionality of the egames99 platform and cannot be disabled. They include login session cookies, security verification cookies, and cookies that store your language preferences and account settings on egames99.
These cookies help egames99 understand how players use our platform — which pages are most visited, how long sessions last, and where players encounter technical issues. This information is used in aggregated, non-identifiable format to improve the egames99 platform.
These cookies allow egames99 to remember your preferences — such as your display language, preferred betting limits, and game settings — so you don't have to reconfigure them every time you log in to egames99.
You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the egames99 platform. For detailed instructions on managing cookies in popular browsers (Chrome, Firefox, Safari, Edge), please refer to the respective browser's help documentation.
As an egames99 player and data subject under Malaysia's PDPA, you have the following rights regarding your personal information held by egames99:
You have the right to request a copy of all personal data held by egames99 in relation to your account. egames99 will process data access requests within 21 working days as required under the Malaysian PDPA.
If any personal data held by egames99 is inaccurate or out of date, you have the right to request an immediate correction. You may update your basic information directly through your egames99 account settings or by contacting our support team.
You may withdraw consent for marketing and promotional communications from egames99 at any time by clicking the "unsubscribe" link in any email or by contacting the egames99 support team.
You have the right to submit enquiries or complaints regarding how egames99 handles your personal data to our Data Protection Officer at [email protected] or to the Personal Data Protection Commissioner of Malaysia.
You may request the deletion of your egames99 account and personal data. However, certain data may need to be retained for the minimum periods prescribed under Malaysian law for AML compliance and tax requirements.
You have the right to request your egames99 personal data in a machine-readable format (such as CSV or JSON) for transfer to another service, subject to egames99's current technical capabilities.
Egames99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law. egames99's data retention guidelines are as follows:
Once the relevant retention period has expired, egames99 will securely delete or anonymise your personal data using industry-accepted methods.
The egames99 platform is strictly prohibited for individuals under the age of 18. egames99 does not intentionally collect, store or process personal data from children or minors under any circumstances.
Should egames99 find that personal data of a minor has been collected without appropriate age verification, we will immediately:
Parents and guardians who suspect their minor is using the egames99 platform are urged to contact the egames99 support team immediately at [email protected].
Egames99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Malaysian legislation, or improvements to egames99's services. The "Last Updated" date at the top of this page indicates when the latest version took effect.
For significant changes that affect how egames99 uses your personal data, we will notify you via:
Your continued use of the egames99 platform after any changes are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using egames99 and contact us to request account closure.
If you have any questions, concerns, or requests regarding egames99's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
For formal complaints that egames99 is unable to resolve, you have the right to contact Office of the Personal Data Protection Commissioner of Malaysia or the relevant regulatory body. Contact details for that office are available on the official Malaysian government website.
Please also refer to egames99 Responsible Gaming page and egames99 Terms & Conditions for more information regarding your rights and responsibilities as an egames99 player.
We invest in best-in-class security infrastructure to ensure the personal information of every Malaysian player remains protected at all times.
All data transmitted between you and the egames99 platform is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB.
Egames99 is fully compliant with the Malaysian Personal Data Protection Act 2010 (PDPA). We will not disclose or sell your personal data to any third party without your explicit consent.
Add an extra layer of security to your egames99 account with 2FA. Every login attempt from a new device will require verification via your registered phone number.
Egames99 is committed to ensuring your personal data will never be sold, rented, or shared with data brokers, third-party advertisers, or any external commercial entity without your consent.
Through your egames99 account settings, you can update your personal information, manage your communication preferences, control data permissions, and request account deletion at any time.
Egames99's Bahasa Malaysia-speaking support team is on hand to assist you with any privacy or data security enquiries at all times, including public holidays and Malaysian festive seasons.
With bank-grade data security and full Malaysian PDPA compliance, you can enjoy over 500 of the best casino games at egames99 with complete peace of mind. Register today — it's free and easy!