Egames99 Terms & Conditions – Platform Usage Policy for Malaysia

1. Acceptance of egames99 Terms of Use

These Terms & Conditions ("Terms") govern your use of the egames99 platform, including the website, services, games, and all content provided by egames99 at https://egames99.ws. By accessing, registering for, or using any part of the egames99 platform, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms.

These terms operate in conjunction with the egames99 Privacy Policy and the egames99 Responsible Gaming Policy, both of which form part of the overall agreement between you and egames99. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless explicitly stated otherwise.

2. Eligibility to Use egames99

To register and use the egames99 platform, you must meet all of the following eligibility requirements without exception:

• You must be 18 years of age and above at the time of registration. egames99 does not permit underage individuals to create an account or use any of our platform's services under any circumstances.
• You must be a legally competent individual capable of entering into a binding agreement under the laws applicable in your jurisdiction.
• You are not currently listed on any gambling self-exclusion register or similar programme operated by any relevant authority.
• You are registering in your own name only and not on behalf of any third party.
• You must not use the egames99 platform for any fraudulent purpose, money laundering, or any activity that violates applicable laws.

Egames99 reserves the right to request proof of age at any time. If a user is found to be accessing the egames99 platform unlawfully due to age or eligibility issues, egames99 reserves the right to freeze or close the account and withhold any remaining balance pending investigation.

3. Registration & Account Management at egames99

Each player is only permitted to hold one (1) egames99 account only. Multiple accounts held by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and winnings without any compensation.

By registering an egames99 account, you agree to:

• Providing accurate, complete, and up-to-date information, including your full name, date of birth, valid email address, and phone number.
• Updating your personal information whenever changes occur to ensure your egames99 records remain accurate at all times.
• Keeping your account password confidential and not sharing your login credentials with any third party.
• Notify egames99 immediately if you suspect any unauthorised access to your account.

Egames99 reserves the right to require identity verification (KYC – Know Your Customer) at any stage, particularly before processing withdrawals above a certain threshold. Required documents may include a copy of a valid Malaysian MyKad or passport. egames99 shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

4. egames99 Deposit & Withdrawal Policy

Egames99 accepts deposits via approved payment methods for Malaysian players only. All financial transactions on egames99 are subject to the following terms:

4.1 Accepted Payment Methods

Egames99 supports the following payment methods for Malaysian players:

• Digital wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant transfer: DuitNow
• FPX online banking: Maybank2u, CIMB Clicks, Public Bank, RHB Bank, Hong Leong Bank

4.2 Deposit Limits

The minimum deposit at egames99 is RM30 per transaction. No maximum daily deposit limit is set for standard accounts, though limits may be applied at certain tiers for risk control purposes. Deposits are credited to your egames99 account instantly upon payment confirmation.

4.3 Withdrawal Policy

The minimum withdrawal from an egames99 account is RM50 per transaction. egames99 endeavours to process all withdrawals within 5 to 15 minutes for eWallet and DuitNow methods. Withdrawals via FPX to a bank account may take up to 1 business hour depending on the respective bank's operating hours.

• Withdrawals exceeding RM10,000 within 24 hours may require additional verification and could be subject to supporting documentation.
• The first withdrawal from a new account requires full identity verification (KYC) before it can be processed.
• Egames99 reserves the right to hold withdrawals for up to 72 hours for security review purposes if suspicious activity is detected on an account.
• All withdrawals will be processed to the same payment method used for your most recent deposit, unless otherwise specified.

5. egames99 Bonus & Promotion Terms

All bonuses and promotions offered by egames99 are subject to the specific terms of the relevant promotion as published on the egames99 promotions page. The following general conditions apply to all egames99 bonuses:

• Rollover Requirement: All egames99 bonuses carry a wagering requirement (rollover) that must be met before any withdrawal is permitted. The standard rollover requirement ranges from 10x to 30x the bonus value, depending on the promotion type.
• One Active Bonus: Only one bonus may be active on an egames99 account at any given time. Players may not combine or stack bonuses unless explicitly stated in the relevant promotion's terms.
• Bonuses Are Non-Transferable: egames99 bonuses are for the sole use of the registered account holder and may not be transferred to any other player under any circumstances.
• Bet Limit While Bonus is Active: While an egames99 bonus is active, the maximum bet per hand or round is RM50 unless otherwise stated. Bets exceeding this limit while a bonus is active may result in the bonus being voided.
• Eligible Games: Not all egames99 games contribute equally toward the rollover requirement. Slots typically contribute 100%, while table games such as Baccarat, Blackjack, and Roulette may contribute at a lower rate. Please refer to the egames99 promotions page for full details.
• Validity Period: All egames99 bonuses carry a validity period as stated in the respective promotion's terms. Bonuses and rollover requirements not completed within the validity period will expire and be automatically forfeited.

Egames99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. egames99 also reserves the right to withhold bonuses from any player where there are signs of bonus system abuse.

6. Game Rules on the egames99 Platform

All games available on the egames99 platform use a Random Number Generator (RNG) that has been independently verified and audited to ensure the fairness and integrity of every game outcome. egames99 players agree to abide by the following rules while playing:

• All egames99 game outcomes are final once a round or hand is completed. No appeals may be made against valid game results unless there is clear, demonstrable evidence of a technical failure.
• In the event of a technical disruption during an egames99 game, any active bets will be settled based on egames99's server records, which shall be deemed final. egames99 is not liable for losses resulting from disruptions to the player's own internet connection.
• Players are prohibited from using any automation software, bots, scripts, or other tools that provide an unfair advantage in egames99 games. Violations will result in immediate account closure and forfeiture of all winnings.
• Any attempt to exploit technical vulnerabilities, bugs, or glitches in the egames99 system is prohibited and may result in legal action.
• Minimum and maximum bet limits for each egames99 game are displayed within the game interface and are subject to change without prior notice.

7. Acceptable User Conduct

Egames99 is committed to providing a safe and enjoyable gaming environment for all Malaysian players. egames99 players agree not to engage in any of the following conduct:

• Fraud, manipulation, or any attempt to deceive the egames99 system or other players in any game.
• Money laundering or using the egames99 platform to conceal or transfer funds derived from illegal activities.
• Sharing or selling your egames99 account to any third party.
• Using another person's account credentials to log in or carry out any transaction on egames99.
• Spreading false or misleading information about egames99 on any platform.
• Threatening, harassing, or using abusive language toward any egames99 support staff or fellow players.
• Any activity that damages the reputation, operations, or technical infrastructure of egames99.

Egames99 reserves the right to take immediate action without prior notice against any account suspected of violating any of the above, including account freezing, withdrawal suspension, and disclosure of information to the relevant authorities where required.

8. egames99 Account Closure & Suspension

Egames99 reserves the right to suspend or close any player account for the following reasons:

• Violation of any part of these egames99 Terms & Conditions.
• Failed identity verification (KYC) or account information found to be inaccurate or misleading.
• Suspicious activity indicative of fraud, money laundering, or abuse of the egames99 bonus system.
• Requests from relevant law enforcement authorities or regulatory bodies.
• Account inactivity exceeding 12 consecutive months with no transactions.

Players may also close their egames99 account at any time by contacting the egames99 support team via Live Chat or email. Prior to account closure, all active bonus rollover requirements must be fulfilled, or any outstanding bonuses will be forfeited. Valid cash balances (excluding bonuses) will be refunded to the player's original payment method upon completion of the KYC process.

9. egames99 Liability Limits

To the extent permitted by applicable law, egames99 shall not be liable for:

• Any financial losses incurred by a player as a result of gambling activity on the egames99 platform, including losses from slots, baccarat, blackjack, roulette, Sports Betting, or any other game.
• Service disruptions, technical delays, or system failures beyond egames99's reasonable control, including disruptions caused by third parties, natural disasters, or internet infrastructure failures.
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their egames99 account security information.
• Any indirect, consequential, or punitive losses arising from the use of, or inability to use, the egames99 platform.

Egames99 provides its gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or error at all times. That said, egames99 is committed to minimising disruptions and maintaining an uptime of over 99.5% each month.

10. Changes to egames99's Terms & Conditions

Egames99 reserves the right to update or modify these Terms & Conditions at any time in response to operational needs, regulatory changes, or service improvements. All changes take effect immediately upon publication on this page.

Egames99 will endeavour to notify players of significant changes via in-platform notifications or email to their registered address. However, it remains each player's responsibility to periodically review the egames99 Terms & Conditions page to stay informed of the latest version in effect.

11. Contact egames99

If you have any questions, concerns, or feedback regarding these egames99 Terms & Conditions, please reach out to our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the egames99 platform in both Malay and English.
• Email: [email protected] — Response within 24 business hours.
• WhatsApp: Please check the egames99 platform for the latest active contact number.

For inquiries related to Responsible Gaming or self-exclusion requests, please visit egames99's dedicated Responsible Gaming page or contact our team directly. We are here to help you at any time.